Terms & Conditions
Please read these terms. By using SPARK you agree to them. Effective 20 October 2026 · Privacy Policy
1. What SPARK is
SPARK is a clinical decision-support and documentation tool for qualified clinicians. It is a reference aid, not medical advice, a diagnosis, or a substitute for professional judgment. Every result must be verified against the patient's clinical condition and current guidelines. The treating clinician remains fully responsible for all clinical decisions.
2. No warranty & limitation of liability
SPARK is provided “as is,” without warranty of any kind. To the fullest extent permitted by law, SPARK & Co studio and its operators are not liable for any loss, harm, or damages, clinical, financial, or otherwise, arising from use of, reliance on, errors in, or unavailability of the service. You use SPARK at your own professional risk.
3. Your account
You need an account for most features. One account is for one person. Only one device may be signed in at a time; a new sign-in ends the previous session. You are responsible for keeping your credentials secure and for all activity under your account.
4. No account sharing
Accounts and subscriptions are personal and non-transferable. Sharing your login, or letting others use your subscriptions, is prohibited. If we detect account sharing, we may suspend or delete the account and remove all of its subscriptions without refund.
5. Patient information
SPARK Patient Format+ stores the patient details you enter, and deletes each patient row automatically after 14 days without an edit. Enter only what your clinical duty requires, share it only with colleagues who need it for that duty, and follow your institution's rules and Indonesian law on patient confidentiality. SPARK is a working aid, not a medical-record system: the official record stays in your institution's system. You are responsible for what you enter; SPARK processes it on your behalf as the Privacy Policy describes.
6. Payments & subscriptions
SPARK is sold as the packages shown at purchase (for example Codex, Codex+ and Atlas), for the period shown. Prices are in Indonesian rupiah; the payment provider (Midtrans) may add a transaction fee, which is shown before you pay. Access starts once the provider confirms the payment, and ends at the end of the paid period unless you buy more time; nothing renews or charges you automatically. Except where the law requires otherwise, payments are non-refundable once a package is activated. Prices and packages may change, but a change never affects a period you have already paid for.
7. Acceptable use
Do not use bots or automated tools to create accounts or access the service, scrape or resell content, or attempt to bypass access controls or the single-device rule.
8. Disputes and arbitration
If something goes wrong, contact us first through Contact Admin. Most problems are settled that way, and we ask for 30 days to try. If a dispute cannot be resolved between us, both sides agree to settle it by arbitration under the rules of the Badan Arbitrase Nasional Indonesia (BANI) in Jakarta, in Indonesian, before a single arbitrator, and the award is final and binding. This does not remove any right you have under Indonesian consumer law, including bringing a matter to BPSK, and either of us may still go to court to stop an infringement of intellectual property or to enforce an arbitration award.
9. Claims are brought individually
Claims are brought in your own name and resolved individually. To the fullest extent the law allows, you and SPARK & Co studio each agree not to bring or join a class action, a collective or representative action, or a consolidated arbitration, and an arbitrator may not combine more than one person's claims or award relief to anyone who is not a party. If a court decides this section cannot be enforced for a particular claim, that claim proceeds in court and the rest of section 9 still applies to everything else.
10. Changes to your subscription
We may activate, extend, correct, upgrade, downgrade, merge or migrate a subscription for operational reasons: fixing a mistake, honouring something we promised, retiring a package, or moving accounts onto a new plan. A change made in your favour, such as extra time or a higher tier granted at no charge, is a goodwill gesture and not an admission of any kind, creates no entitlement to the same treatment again, and can be reversed if it was granted in error. Access already paid for will not be reduced below what you purchased for the period you paid for. Where a change reduces what you hold, we will tell you and, at our option, refund the unused portion or restore the previous access.
11. Sources and third-party material
SPARK's calculators implement published clinical criteria and formulas. Facts, thresholds and numbers are not copyrightable; the wording, layout and code around them are SPARK's own, written for this product. Where a source is licensed for reuse, we follow that licence and name it beside the tool. Where a source is not, we cite it and do not reproduce it. If you believe something here infringes your rights, write to us through Contact Admin with enough detail to identify it and we will review it promptly and remove or replace anything that should not be here. We ask you to raise it with us before anything else.
12. What you put into SPARK
What you write into SPARK (patient boards, internal notes, SPARK Teams rosters and schedules, support messages) stays yours. You give SPARK permission to store, sync and show it to the people you share it with, only to run the service. You are responsible for having the right to enter it and for keeping it lawful and accurate. Schedules, reports and notes made with SPARK are working documents: check them before acting on them.
13. Privacy
How we collect, use and protect personal data, and your rights over it, are set out in the Privacy Policy, which forms part of these Terms.
14. Governing law
These Terms are governed by the laws of the Republic of Indonesia. If any part is found unenforceable, the rest still applies.
15. Acceptance & changes
By creating an account and/or making a payment, you confirm you have read and agree to these Terms and the Privacy Policy. We may update them; if a change matters, we will tell you in the app before it takes effect, and continued use means you accept the current version. Questions? Reach us through the in-app Contact Admin chat.